TERMS OF SERVICE — THECARTNES

Last Updated: 11 October 2026

Welcome to TheCartnes (“we,” “us,” “our,” or “the Store”). These Terms of Service govern your use of our website, https://thecartnes.store, and purchases made through it.

By accessing our website or placing an order, you agree to these terms, subject to applicable Indian law. Please read them carefully before making a purchase.

Store Name: TheCartnes
Business Type: Individual / sole proprietor
Website: https://thecartnes.store
Business Address: Sikar, Rajasthan, India
Contact Email: thecartnes@gmail.com
Customer Support Hours: Monday–Saturday, 10 AM–6 PM (India Standard Time)

1. Account Terms

You must provide accurate, complete, and up-to-date information when creating an account or placing an order.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account. If you suspect unauthorized access, please contact us at the email address listed above.

You must be legally capable of entering into a binding agreement under applicable Indian law to use our services. If you are under the applicable age of majority, you may use the website with the involvement and consent of a parent or legal guardian where required by law.

We may suspend or restrict an account where we have reasonable grounds to suspect fraud, unauthorized activity, misuse, or a violation of these terms, subject to applicable law.

2. Pricing and Payment

All prices on our website are displayed in Indian Rupees (INR), unless stated otherwise.

Applicable product prices, discounts, taxes, shipping charges, and other fees will be shown at checkout or disclosed before you complete your purchase. Prices and promotional offers may change without prior notice, but such changes will not affect an order already accepted except where correction or cancellation is permitted by law.

Payment methods offered at checkout may include:

• UPI

• Credit and debit cards

• Net banking

• Digital wallets

• Cash on delivery (COD)

Available methods may vary depending on your location, order, and payment provider.

Online payments are processed through third-party payment service providers. Such transactions may be subject to the providers’ terms and security procedures. We do not intentionally store complete payment card details on our own systems.

For COD orders, you agree to pay the displayed order total upon delivery using the payment method supported by the delivery partner. Repeated refusals or fraudulent COD orders may lead to reasonable order verification or restrictions, subject to applicable law.

If a payment fails, is declined, or is reasonably suspected to be fraudulent, we may hold or cancel the order and process any refund due in accordance with applicable law.

3. Product Descriptions and Availability

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability information are accurate.

Actual product colours or appearance may vary slightly because of screen settings, manufacturing differences, or packaging updates. These variations do not excuse a product being materially different from its advertised description.

Product availability may change. We may update listings, discontinue products, or correct genuine errors, subject to applicable law and the rights associated with orders already accepted.

If a material listing or pricing error affects your order, we will take reasonable steps to inform you and explain the available options. If an order is cancelled after payment has been collected, any refund due will be processed in accordance with applicable law.

Where required, product information such as country of origin, manufacturer, packer, importer, or other mandatory declarations will be displayed as applicable to the product and legal requirements.

4. Order Placement and Acceptance

When you submit an order, you make an offer to purchase the selected products under these terms.

An order acknowledgement confirms that we have received your order; it does not necessarily confirm acceptance or dispatch.

We may decline or cancel an order for legitimate reasons, including product unavailability, a genuine listing error, payment failure, suspected fraud, or delivery restrictions. If we cancel an order for which payment has already been collected, we will arrange the refund due in accordance with applicable law.

We will use the contact details provided at checkout to communicate relevant order updates or cancellations.

Please check your product selection, quantity, delivery address, phone number, and order total before placing your order. Changes after submission may not always be possible once processing or dispatch has begun.

5. Shipping and Delivery

We offer shipping to eligible delivery addresses across India, subject to serviceability and any restrictions shown at checkout.

Order processing time: Usually 2–3 business days.
Estimated delivery after dispatch: Usually 5–7 business days.

These are estimates, not guaranteed delivery dates. Actual timelines may vary depending on the delivery location, supplier availability, courier operations, public holidays, weather, and other circumstances beyond our reasonable control.

The products are fulfilled through suppliers and delivery partners. We will make reasonable efforts to keep you informed about relevant order and delivery updates.

You are responsible for providing a complete and accurate delivery address and a reachable contact number. If incorrect or incomplete details prevent delivery, additional delivery attempts or re-shipping may be subject to charges where lawful and disclosed in advance.

If your package arrives damaged, appears tampered with, or is marked as delivered but has not been received, please email thecartnes@gmail.com as soon as possible. Include your order number and, where available, photographs or other relevant details. We will investigate the issue and explain the available resolution.

Nothing in this section limits consumer rights or remedies available under applicable Indian law, including rights relating to defective products or delivery later than the stated schedule.

6. Returns, Replacements, and Refunds

We primarily accept return or replacement requests for products that are defective, damaged, incorrect, materially different from their description, or otherwise eligible under applicable law.

Issue-reporting window: Please contact us within 7 days of delivery where possible. This reporting window does not restrict any non-waivable rights or remedies available to you under applicable law.

To request a return, replacement, or refund, email thecartnes@gmail.com and provide:

• Your order number

• The reason for the request

• A description of the issue

• Photographs or other supporting information, if available

We may request reasonable additional information to assess the issue. Where a return is approved, we will provide the applicable return instructions. Please do not send a product to a supplier or other address without receiving instructions from us.

For eligible claims, we will explain whether a replacement, return, refund, or another lawful remedy is available. We will not refuse a remedy required by applicable law merely because a product was supplied or shipped by a third party.

Refund processing target: Approved refunds will generally be initiated within 5–7 business days after approval and, where applicable, receipt or inspection of the returned item. The time taken for funds to appear in your account may depend on the payment provider or bank.

For COD orders, we will communicate the refund method and any information reasonably required to process the refund securely.

Any return shipping charges or pickup arrangements will be communicated when the request is assessed. We will not impose charges or deductions that are prohibited by law.

For full details, please refer to our separate Return and Refund Policy on the website. Before publishing this Terms of Service page, ensure that the policy is live and consistent with this section.

7. Prohibited Uses

You may use our website only for lawful purposes. You must not:

• Violate any applicable Indian law or regulation.

• Use the website to commit fraud or facilitate unlawful activity.

• Provide false information or impersonate another person.

• Attempt unauthorized access to our website, systems, accounts, or customer information.

• Interfere with the security or normal operation of the website.

• Upload or transmit viruses, malicious code, or other harmful material.

• Copy, distribute, or commercially exploit website content without authorization, except where permitted by law.

• Use automated tools to scrape or misuse website data without permission.

• Submit fraudulent orders, false reviews, abusive communications, or misleading claims.

We may take proportionate action where we reasonably believe these terms have been violated, subject to applicable law.

8. Intellectual Property

Unless otherwise indicated, TheCartnes branding, logos, text, graphics, website design, and other original content are owned by or licensed to us and are protected by applicable intellectual property laws.

You may use the website for personal and lawful shopping purposes. You may not reproduce, modify, distribute, publish, or commercially exploit our content without prior written permission, except where permitted by law.

Third-party names, logos, and trademarks remain the property of their respective owners.

9. Third-Party Services and Links

Our website may use third-party services for payments, shipping, fulfilment, analytics, or other business operations. We may also provide links to external websites.

Third-party services may be governed by their own terms and privacy policies. We do not control all third-party systems, but using a supplier or delivery partner does not remove our responsibilities to customers under applicable law.

10. Limitation of Liability

To the extent permitted by applicable law, we will not be liable for indirect or consequential losses that were not reasonably foreseeable and that arise from your use of the website.

We do not guarantee that the website will always be uninterrupted, error-free, or continuously available. Temporary interruptions may occur because of maintenance, technical issues, or circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited. Nothing in these terms removes consumer rights, statutory remedies, or protections available under the Consumer Protection Act, 2019, or other applicable Indian laws.

11. Indemnity

To the extent permitted by law, you are responsible for losses or reasonable costs directly arising from your unlawful use of the website or material violation of these terms.

This provision does not apply to the extent that a loss results from our own breach of law or conduct for which liability cannot legally be excluded.

12. Privacy

Our collection and use of personal information are described in our Privacy Policy, which should be available on our website.

We use personal information as described in that policy and as permitted or required by applicable law. Where consent is required, we will seek it in the appropriate manner.

For privacy-related questions or requests, contact thecartnes@gmail.com.

13. Changes to These Terms

We may update these terms to reflect changes to our business, website, services, or legal obligations.

The updated version will be published on this page with a revised “Last Updated” date. Changes will apply from the effective date stated in the updated terms, subject to applicable law.

14. Governing Law and Jurisdiction

These terms are governed by the laws of India.

Subject to mandatory consumer protection laws and the jurisdiction of consumer commissions or other authorities that may lawfully hear a dispute, disputes arising from these terms will be subject to the jurisdiction of competent courts in Sikar, Rajasthan, India, where legally applicable.

Nothing in this clause prevents a consumer from exercising a statutory right to approach a competent consumer commission or other forum under applicable law.

15. Contact Information and Grievance Redressal

For questions about these terms, orders, returns, or customer support, contact:

Store Name: TheCartnes
Website: https://thecartnes.store
Email: thecartnes@gmail.com
Business Address: Sikar, Rajasthan, India
Customer Support Hours: Monday–Saturday, 10 AM–6 PM IST

Grievance Officer / Responsible Person: Praveen Kumar
Designation: Proprietor / Grievance Officer
Grievance Email: thecartnes@gmail.com
Grievance Phone: Not yet provided

We will acknowledge consumer complaints within 48 hours and endeavour to resolve them within one month of receipt, in accordance with applicable requirements. Customers should include their order number and a clear description of their concern when contacting us.

Thank you for shopping with TheCartnes.

TheCartnes — Good Finds. Good Vibes.