SHIPPING POLICY — THECARTNES

Last Updated: 11 October 2026

At TheCartnes, we want your shopping experience to be simple, transparent, and hassle-free. This Shipping Policy explains how we process, ship, and deliver your orders.

Store Name: TheCartnes
Website: https://thecartnes.store
Email: thecartnes@gmail.com
Business Address: Sikar, Rajasthan, India

1. Shipping Locations

We currently offer shipping to eligible delivery addresses across India.

We do not currently offer international shipping. Orders can be placed for delivery within India, subject to service availability at the delivery address.

2. Shipping Methods

We use standard courier delivery to ship orders to customers.

Orders are fulfilled through our suppliers and their delivery partners. The courier service used may vary depending on the product, destination, and availability.

Cash on Delivery (COD) is available for eligible orders, subject to the options shown at checkout.

3. Shipping Charges

Standard shipping is free on all orders.

No standard shipping fee will be charged at checkout. If any additional charge applies to a particular order, it will be disclosed before you complete your purchase.

4. Order Processing Time

Orders are generally processed within 2–3 business days after the order is placed.

Business days exclude weekends and public holidays. Orders placed on weekends or public holidays may begin processing on the next business day.

Processing includes order verification and coordination with our supplier for fulfilment. Processing time is separate from the delivery time.

We will make reasonable efforts to process orders within the stated timeframe. Actual processing may vary if a product is unavailable or additional order verification is needed.

5. Estimated Delivery Time

Once your order has been dispatched, estimated delivery is 5–7 business days.

Your total estimated time from order placement to delivery is generally:

• Order processing: 2–3 business days

• Delivery after dispatch: 5–7 business days

These are estimates, not guaranteed delivery dates. Actual delivery may vary depending on your location, courier operations, supplier availability, weather, public holidays, or other circumstances beyond our reasonable control.

6. Order Tracking

We provide tracking information when it is made available by the supplier or courier partner.

After dispatch, tracking details may be sent to the contact information provided when you placed your order. You can use the tracking link or tracking number to check the status of your shipment.

Tracking information may take some time to become active after dispatch. If you have not received tracking details or cannot track your shipment, contact us at thecartnes@gmail.com with your order number.

7. Delivery Address and Contact Information

Please ensure that your shipping address, PIN code, name, and contact number are accurate and complete when placing your order.

Incorrect or incomplete details may delay delivery or prevent the courier from delivering your package.

If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that address changes will be possible once an order has entered processing or has been dispatched.

8. Delivery Delays and Issues

Although we aim to deliver orders within the estimated timeframe, delays may occur due to courier disruptions, weather conditions, public holidays, operational issues, or other unforeseen circumstances.

If your order is delayed, please contact us at thecartnes@gmail.com and include your order number. We will check with the supplier or courier partner and provide an update as soon as reasonably possible.

If your tracking status shows “delivered” but you have not received your package, or if your package arrives damaged or appears tampered with, contact us promptly with the relevant details. Photographs of any visible damage may help us investigate.

We will review the issue and explain the available next steps in accordance with our policies and applicable consumer protection law.

9. Failed Delivery or Incorrect Address

If a delivery attempt fails because the recipient is unavailable, the address is incorrect, or the courier cannot contact the recipient, the courier may make another delivery attempt or return the shipment, depending on its procedures.

Please keep your phone available and provide accurate delivery details to help avoid delivery problems.

If an order is returned to the supplier or sender, contact us at thecartnes@gmail.com so we can review the shipment status and discuss the available options. Any additional charges, where applicable, will be communicated before they are imposed and will be subject to applicable law.

10. Lost, Damaged, or Incorrect Orders

If you believe your order has been lost, or you receive a damaged, defective, or incorrect product, contact us at thecartnes@gmail.com with your order number and a description of the issue.

Where possible, include photographs of the product and packaging. We will coordinate with the supplier or courier partner to investigate and determine the appropriate resolution under our Return and Refund Policy and applicable law.

Nothing in this policy removes any rights or remedies available to customers under Indian law.

11. Returns and Return Shipping

If you need to return an eligible product because it is damaged, defective, incorrect, or materially different from its description, please contact us before sending it back.

For approved return requests, we will provide return instructions and coordinate with the supplier as applicable. Return shipping arrangements and responsibility will be communicated when your request is reviewed.

Please refer to our Return and Refund Policy for eligibility requirements and further details.

12. International Shipping

We currently do not offer international shipping. Orders can only be delivered to eligible addresses within India.

If international shipping becomes available in the future, this policy will be updated with the applicable countries, delivery estimates, shipping charges, and any relevant customs or import information.

13. Contact Us

If you have questions about shipping, delivery, or tracking, contact us:

TheCartnes
Website: https://thecartnes.store
Email: thecartnes@gmail.com
Address: Sikar, Rajasthan, India

We will do our best to help you with your order.

TheCartnes — Good Finds. Good Vibes.